1. General Policy
Once a project or service has commenced, significant resources, time, and effort are allocated. Refunds are generally not applicable after work has begun and eligibility is strictly limited to certain situations.
2. Refund Eligibility
- Duplicate Payment: Client charged twice due to technical or banking error.
- Payment Error: Transaction made by mistake (incorrect amount or unintended service purchase).
- Advance Paid – No Work Initiated: If no work has started, a partial refund may be approved after deducting 10–20% administrative costs.
- Cancellation by MOHPHRET TECHNOLOGIES LLP: If we cannot initiate or complete the project due to internal reasons, a refund for the unutilized portion may be issued.
3. Non-Refundable Conditions
- Work already commenced or completed as per approved scope.
- Client changes requirements or cancels project after initiation.
- Delays caused by Client’s lack of communication, approvals, or content submission.
- Third-party service charges (domain, hosting, plugin, API, SMS gateway, etc.).
- Subscription-based or maintenance services that have been activated or used.
- Issues caused by third-party dependencies or hosting/server downtime.
4. Refund Process
- All refund requests must be submitted in writing via official email with payment details and reason.
- Approved refunds will be processed within 10–15 business days from approval date.
- Refunds are transferred to the original mode of payment (bank/UPI/card).
- International client refund timelines may vary depending on banking regulations.
5. Management Rights
All refund decisions are at the sole discretion of MOHPHRET TECHNOLOGIES LLP management. Each case is reviewed individually and the Company reserves the right to approve or reject requests based on circumstances and project progress.
6. Contact for Refund Queries
- 📧 Email: info@mohphrettechnologies.com
- 📞 Phone: 7043486215
- 🏢 Address: MOHPHRET TECHNOLOGIES LLP, 129, Unity Park, Chala Custom Road, Nr. ST. Francis School, Vapi - 396191